When you submit an enquiry, we collect the details you provide, such as your name, phone number, email address, selected service and message. We may also receive basic technical information such as your IP address for security and spam prevention.
We use enquiry details to respond to your request, provide quotes, arrange appointments and keep a record of customer communication. We do not sell your personal information.
We only share details where needed to deliver the requested service, comply with legal obligations or protect the website from spam and misuse.
We keep enquiry records only for as long as reasonably necessary for customer service, accounting, legal or operational purposes.
You can ask us to access, correct or delete personal information we hold about you, subject to legal and business record requirements.
For privacy requests, email info@southallplumbingandheating.co.uk or call +44 7534 911756.